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Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 7 March 2013
Inspection Report published 7 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 February 2013, talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We spoke with five people who were waiting for or had received treatment. They included one parent whose young family were all patients at the surgery. They told us their children were not at all afraid of coming to see the dentist, "which made things easier for me and my wife". One adult we spoke with told us they had previously been frightened of dental treatment, however they were now much more confident. All of the people we spoke with were positive about the standard of dental care they received. Two of the people we spoke with had been patients of the principal dentist for a number of years and had moved with them when the practice changed location. This positive feedback confirmed people's care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare.

We found people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Medical history forms had been completed for all patients. When we looked at computer held records of treatment, we found these had been updated each time treatment was provided. Records included dental charts and detailed any significant changes in people's oral health. This meant dentists had the up to date information they required in order to be able to treat people safely and appropriately.

We were told patients were sent reminders when follow up or periodic examinations were due. This assisted people to maintain good dental health.

We were informed all staff had received training in basic life support. We saw there was emergency equipment available. This included oxygen, emergency drugs and first aid provision for the treatment of minor injuries. We confirmed there was an out of hours contact system, accessed through a telephone message which enabled people to arrange out of hours emergency dental treatment. This showed there were arrangements in place to deal with foreseeable emergencies.