• Dentist
  • Dentist

Verwood Dental Care

35 Ringwood Road, Verwood, Dorset, BH31 7AB (01202) 232322

Provided and run by:
Verwood Dental Care Limited

All Inspections

21 November 2022

During an inspection looking at part of the service

We undertook a follow-up focused inspection of Verwood Dental Centre on 21 November 2022.

This inspection was carried out to review, in detail, the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was carried out by a Care Quality Commission (CQC) inspector.

At our inspection on 29 April 2022 we found the registered provider was not providing well-led care and was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

You can read our report of that inspection by selecting the 'all reports' link for Verwood Dental Practice on our website www.cqc.org.uk.

As part of this inspection we asked:

  • Is it well-led?

When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

The provider had made improvements in relation to the regulatory breach we found at our inspection on 29 April 2022.

Background

Verwood Dental Care is in Verwood and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs.

Car parking is available at the rear of the practice.

The practice has made adjustments to support patients with hearing loss.

The dental team includes one specialist, two dentists, four dental nurses, one dental hygienist, two receptionists and a practice manager. The practice has three treatment rooms.

During the inspection we spoke with the practice manager.

We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday 8.30am to 5.30pm

29 April 2022

During an inspection looking at part of the service

We carried out this announced focused inspection on 29 April 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • Staff provided preventive care and supported patients to ensure better oral health.
  • Staff felt involved and supported by the provider.
  • The provider asked staff and patients for feedback about the services they provided.
  • The dental clinic was visibly clean.
  • Staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The provider did not operate effective systems to help them manage risk to patients and staff.
  • The appointment system took account of patients’ needs.
  • Staff felt involved and supported and worked as a team.
  • The provider’s information governance arrangements were not operated effectively.
  • Appropriate life-saving medicines were available.
  • The provider did not have systems in place to ensure staff had completed training relevant to their roles.
  • The provider’s staff recruitment procedures were not operated effectively.


Background

Verwood Dental Care is in Verwood and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking is available near the practice. The practice has made adjustments to support patients with hearing loss.

The dental team includes one specialist, two dentists, four dental nurses, one dental hygienist, two receptionists and a practice manager. The practice has three treatment rooms.

During the inspection we spoke with one dentists, three dental nurses, one dental hygienist, one receptionists and the practice manager.

We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

  • Monday to Friday 8.30am to 5.30pm

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Full details of the regulation the provider was not meeting are at the end of this report.

20 February 2012

During a routine inspection

We were able to speak with eight people attending the practice either for routine check 'ups, examinations or treatment during our inspection visit on 20 February 2012. We spoke with most of them both before and after they had received their treatment in order to hear about their experiences.

All but one of the people we spoke with told us they had been attending the practice for their dental care for many years. They all expressed confidence and trust in the dentists they were seeing. One person described the dentist they saw as 'lovely'. Another person described the dentist as 'very caring'. Several people described the practice staff as 'excellent'.

People said that they had no difficulty arranging appointments. One person we spoke with had telephoned for an appointment that day. They told us that they had been experiencing some discomfort with a new denture.

People told us that if they required treatment they were always given comprehensive information about why it was needed and available options were discussed with them. They said that they were always asked about their medical history. They told us they were given printed treatment plans that set out what treatment was required and a breakdown of its costs. They also told us that they were given advice about oral health and hygiene.