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Inspection report

Date of Inspection: 21 November 2012
Date of Publication: 12 December 2012
Inspection Report published 12 December 2012 PDF

Overview

Inspection carried out on 21 November 2012

During a routine inspection

We were not able to talk to any people who use the service on the day we visited but the practice undertook patient satisfaction surveys on a regular basis. The specific comments in this report have come from the most recent patient surveys. These included, "I was very nervous and liked the way my treatment was explained to me", and "Nothing could have been done better and I was very happy with the service".

We found that the service was very well run with policies and procedures in place to ensure people who used the service were kept well informed about the treatment that was available to them.

Staff were trained and supported by the management team to provide a high level of service to people who used this dental practice.