The Care Quality Commission
  • Dentist
  • Dentist

Identity Dental Care

78 Wolviston Road, Billingham, County Durham, TS22 5JF (01642) 554299

Provided and run by:
Dr. James Robson

All Inspections

10 January 2013

During a routine inspection

We spoke with four people who used the service. People said that they were very happy and that they saw the dentist on a regular basis. They confirmed the dentist always explained what they were doing, what they had found during the examination and what the treatment options were. They told us that they found the staff to be approachable and that they felt able to ask the dentist questions or make comments about their treatment. One person spoken with said, 'I would highly recommend it here. Everyone is friendly and my dentist is really good.' Another person said, 'The family have a plan. Everything is always explained from treatment to cost.'

People told us that the practice was flexible and that if they needed to see the dentist in an emergency they would always fit them in. On the day of the inspection we found this to be the case as one person contacted the surgery and asked to see the dentist that day. An appointment was made to be seen that morning.

We found that people had their privacy and dignity respected.

We found that people were protected from the risk of infection as care was delivered in a clean and hygienic environment, however not all essential infection control policies/procedures had been developed.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

People told us that they felt comfortable in raising a concern or complaint with staff working at the practice