You are here

Brockley House Orthodontic Practice

Reports


Inspection carried out on 4 February 2013

During a routine inspection

We found the practice to be a modern well appointed and well maintained specialist orthodontic practice. The staff were friendly welcoming and informative. We saw evidence of good communication and team working.

We spoke to three patients and followed their patient journey from arrival to departure from the clinic. At all times the patients were treated with dignity and respect and communication with the patients was good. All three patients were complimentary about the practice. They reported they had been advised of their treatment options and costs and possible outcomes of their treatment. All three had originally come to the practice on recommendation and told us they would recommend the practice to a friend.

We talked individually with each member of staff all of whom had been working at the practice for many years. They reported they felt fully supported in their professional lives by the provider.