You are here

Archived: Ainsty Dental Practice

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 9 October 2012
Date of Publication: 31 October 2012
Inspection Report published 31 October 2012 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 October 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We sent a questionnaire to people who use the service, talked with people who use the service and talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

Everybody we spoke with at the practice made positive comments about the care and treatment they had received. Staff were described as ‘friendly, pleasant and professional.’ One person said,”The dentist is very thorough. He went through my treatment options and the costs before I made my decision.” Another person told us, “I had agreed to one treatment option and then changed my mind; the dentist was very supportive about this.”

We observed staff treating people with kindness, respect and courtesy. The four people, who had received treatment on the afternoon of our inspection, were very relaxed when we spoke with them about their experiences.

We reviewed the records of people who received treatment on the day of our inspection. They had individualised treatment plans which had been agreed with the dentist and signed by the person receiving treatment. We saw parents had signed consent for their children’s treatment too. We saw the dentist had made comprehensive notes about their discussions with the patient and their relative, if necessary.

We spoke with the dental nurse about treatment and patient choice. They told us that when patients require treatment they are presented with all of the options available, the cost and the implications of each option. It was clear to us that the final decision on treatment was with the patient and/or their parent. So with support and guidance from the dentist; they were able to understand their treatment plan.