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Inspection report

Date of Inspection: 8 March 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF | 78.52 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 March 2013, checked how people were cared for at each stage of their treatment and care and talked with staff. We received feedback from people using comment cards and reviewed information sent to us by other authorities.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

As no patients who were attending the practice during our visit wished to speak with us we were unable to obtain people’s views about feeling safe at the service on this occasion.

We asked for information and guidance that staff had access to if they became concerned about a child or vulnerable adult who was visiting the surgery. The surgery had detailed guidance for staff that was most recently reviewed in January 2013. Updated guidance was provided for all staff and this was confirmed by a dental nurse who spoke with us. When we asked if there had been any reason to report any concerns we were told that this issue had never arisen.

The surgery operated a chaperone policy which required that the parent or guardian of each child that visits remained with them during their consultation and treatment. The senior practice partner and a dental nurse were able to provide a detailed explanation of their understanding of the mental capacity act requirements. The senior practice partner reported to us that the service had not encountered a need to consider this for any patients but knew it was important to remain aware of this as a possible consideration.