You are here

All reports

Inspection report

Date of Inspection: 8 March 2013
Date of Publication: 3 April 2013
Inspection Report published 3 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 8 March 2013, checked how people were cared for at each stage of their treatment and care and talked with staff. We received feedback from people using comment cards and reviewed information sent to us by other authorities.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

The surgery had a comments and suggestions box in the reception area and a clearly displayed sign on the notice board about how patients can make a complaint if they wish to. The surgery offers patients a free sample of toothpaste to encourage people to leave their comments after their consultation.

We looked at a total of 30 patient feedback cards the practice had received since January 2013. practice had received since January 2013. These showed a high degree of patient satisfaction and the only request for improvement made by one patient was for longer opening times.

All consultations took place in one of three private treatment rooms, all of which were on the ground floor and accessible to patients with a mobility difficulty. We saw that the door to each treatment room was closed during patient consultations in order to protect patient dignity and privacy.