The Care Quality Commission
  • Dentist
  • Dentist

Archived: Hitchin

The Mews, 22 Bancroft, Hitchin, Hertfordshire, SG5 1JW

Provided and run by:
Dr. Peter Cranfield

Important: The provider of this service changed. See new profile

All Inspections

27 February 2013

During a routine inspection

During our inspection, we spoke with three people who visited the practice. They all were complimentary of the treatment they received. One person said, "The staff are brilliant. They are friendly and helpful." Another person said, "I like coming to this practice because the staff make me feel relaxed. I have no concerns."

We found that the provider was meeting the standards we had inspected. People's privacy and dignity had been respected. People had been provided with information about the service, opening times, various treatments and the costs. They had been involved in the decisions about their treatment. People had a treatment plan that had been discussed with them so that they were able to make an informed decision.

There were systems in place to control the spread of infection. Staff had been provided with relevant training for the work they did. There were systems in place for assessing and monitoring the quality of service. We noted that the premises were designed to be accessible to people with mobility problems and wheelchair users.