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Inspection report

Date of Inspection: 20 June 2013
Date of Publication: 19 July 2013
Inspection Report published 19 July 2013 PDF


Inspection carried out on 20 June 2013

During a routine inspection

We spoke with four patients who told us they were happy with the service provided. One patient told us the dental team are "First class, welcoming and courteous".

Patients said they had not had to wait for long for appointments and there was flexibility in the way new appointments were offered. Patient's treatment plans and costs were discussed and explained with them. One patient said "I was involved and received a treatment plan with the treatment was tailored to suit me".

Patients told us they felt safe at the practice and the dental team were "Excellent at making you feel at ease".

Patients said the practice was always clean. One patient told us the practice was "Pristine, tidy and everything in order".

The practice provided opportunities to patients to feed back their views in person. One patient told us they were "So happy with the good...cannot praise them enough". Patients said that they were more than happy to raise any concerns and felt they would be listened to and the practice would act upon their concerns promptly.