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Inspection report

Date of Inspection: 18 March 2014
Date of Publication: 13 June 2014
Inspection Report published 13 June 2014 PDF | 78.18 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 March 2014, checked how people were cared for at each stage of their treatment and care and reviewed information given to us by the provider. We were accompanied by a specialist advisor.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

At the previous inspection we found that the provider did not have systems in place to regularly assess and monitor the quality of services provided. The provider did not identify, assess and manage risks within the practice to people's health, safety and welfare.

At this inspection we found that the provider had established systems to identify hazards and protect staff and patients from them. People who used the service, their representatives and staff were asked for their views about care and treatment, and they were acted on. At the previous inspection there was no information available to guide people how to make a complaint and no system for asking people for their views. At this inspection we found that people could pick up a leaflet in the waiting room, which asked for their comments and informed them about how to make a complaint. There was a suggestions box in the waiting room and the provider had sent out questionnaires to patients. The principal dentist told us that there had not been any complaints in the past twelve months.

At the previous inspection we asked staff if there were any audits but they were not sure. At this inspection we found that the provider had carried out audits in regard to infection control and the use of radiographs, and the outcomes of these audits had been discussed with staff as part of the service's ongoing development.