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Inspection report

Date of Inspection: 18 March 2014
Date of Publication: 13 June 2014
Inspection Report published 13 June 2014 PDF | 78.18 KB


Inspection carried out on 18 March 2014

During an inspection to make sure that the improvements required had been made

We carried out this inspection in order to check whether the provider had achieved compliance in the seven non-compliant outcome areas identified at the previous announced scheduled inspection on the 11 December 2013. Following the inspection last year, we served five warning notices on the provider, outlining the non-compliance and where improvement needed to be made. We had moderate concerns in two other outcome areas. We had told the provider to be complaint by 26 February 2014. The provider sent us an action plan before this date, which stated that the improvements had been made.

During this inspection we spoke with the registered dentist, the associate dentist, two dental nurses and a receptionist. We did not speak with people who used the service at this visit but the two people we spoke with at the previous inspection visit were positive about the quality of their care. We found that the provider had now made the required improvements in order to achieve compliance in the seven outcomes that were previously non-compliant.

There were now arrangements in place to deal with a patient collapse, and appropriate policies and practices were being used to reduce the risk of infection. Staff told us they felt well supported, and showed us their training certificates and their professional development plans.

The provider had systems in place to seek the views of people using the service and was carrying out audits to continuously improve upon the quality of care and treatment. Records were now being stored in a safe and secure way.

Following the previous inspection, we referred our findings to Environmental Health and the local Fire Safety Assessor. At this inspection we found that these organisations were satisfied with the actions taken by the provider.