Archived: The Quay Dental Practice

Nat West Bank Chambers, The Quay, Bidford, Devon, EX39 2HW (01237) 473638

Provided and run by:
Mr. Jeremy Rowe

Important: The provider of this service changed. See new profile

All Inspections

17 December 2012

During a routine inspection

We gave short notice of our visit to the dental practice to ensure that somebody from the organisation would be available to meet with us. We spoke with two people at the surgery and four by telephone. They told us: "They are polite and helpful"; "They give you alternatives and tell you about the costs"; "They keep everything low key and put you at your ease"; "They are very good at follow up arrangements" and "I have been more than happy with the treatments".

We found that people were fully informed about treatment options, any costs and restrictions due to the layout of the building.

People were satisfied with the care and treatment they received. Their medical history was regularly updated and any emergency treatment required was provided quickly, or the person referred on to an emergency dentist. Records were clear and complete and detailed people's choices and consent to tests or treatment. Equipment was in place should an emergency occur and staff knew how to use it.

There were arrangements to manage any concerns which might indicate that a person was being abused or neglected, such as unmanaged dental treatment which would cause a child pain. Staff were receiving regular training and support.

The practice was very clean. However, the practice was not following every aspect of the Department of Health guidelines on decontamination of instruments, thus increasing risk from those instruments. They made some changes before the inspection was completed.