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Inspection Summary


Overall summary & rating

Updated 10 March 2016

We revisited the London City Dentists on 22 January 2016 to ask the practice the following key questions; Are services safe, effective, caring, and well-led?

We as part of a review.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Inspection areas

Safe

No action required

Updated 10 March 2016

We found that this practice was providing safe care in accordance with the relevant regulations.

The provider’s premises, including the layout where care and treatment were delivered were appropriate. Staff undertaking administrative functions were not at risk of exposure to aerosols whilst patient dental treatment was being carried out.

Effective

No action required

Updated 10 March 2016

We found that this practice was providing effective care in accordance with the relevant regulations.

There were effective systems in place to make sure patients’ dental care records were complete and consistent.

Caring

No action required

Updated 10 March 2016

We found that this practice was providing caring services in accordance with the relevant regulations.

We found there were effective systems in place to ensure the privacy of the service users. Discussions about care, treatment and support could not be overheard. Administrative functions took place in the same room as patient dental treatment. Suitable arrangements had been made to ensure patient confidentiality was maintained. An answerphone service was in place and incoming telephone calls are not taken while patients are in the treatment room. A confidentiality screen had been place over the computer screen so information could not be seen unless it was removed.

Responsive

No action required

Updated 10 March 2016

Well-led

No action required

Updated 10 March 2016

We found that this practice was providing well-led care in accordance with the relevant regulations.

We found there were effective system to assess, monitor and mitigate the risks relating to the health, safety and welfare of patients, staff and visitors. The provider had an effective recruitment procedure in place to assess the suitability of staff for their role. All the specified information as required in the Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 relating to persons employed at the practice was obtained for staff at the time of recruitment. The provider had ensured that their audit and governance systems were effective and a well-defined system was in place.