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Inspection report

Date of Inspection: 23 February 2015
Date of Publication: 24 March 2015
Inspection Report published 24 March 2015 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 23 February 2015, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure patients' safety and welfare.

Reasons for our judgement

Patients' needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We looked at patient treatment records and observed patients' consultation and treatment. The records were detailed in describing the treatment and care carried out, including soft tissue examination and histories of current medication taken, smoking and alcohol intake. There was clear information on costs and the patients we spoke with told us all treatment costs were discussed with them. The patients we spoke with were happy with the treatment and care given. One patient said, "I actually like coming here". Another told us, "I've never had problems with my teeth after I've been to the dentist so I take that as a good sign". We observed patients were asked about their general health since their last appointment, including any changes in medication they were taking and were given advice related to maintaining good dental health. We noted the practice had undertaken risk assessments in a variety of areas, such as lone working and the management of aggression and violence.

We asked how appointments were prioritised. Patients we spoke with told us that they were seen as soon as possible if they presented in pain, on the same day where possible. We examined the most recent patient satisfaction questionnaires and found high levels of satisfaction in areas concerning the quality and safety of care and treatment.

There were arrangements in place to deal with medical emergencies. There was a range of emergency equipment at the practice, including emergency drugs and oxygen. They were fit for use and stored in a safe and accessible place. There were also spillage response and management of needlestick injuries protocols in place.