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Inspection report

Date of Inspection: 27 March 2012
Date of Publication: 9 May 2012
Inspection Report published 9 May 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Although policies and procedures to address any issues of the safety of young people in the care of the practice were in place, these did not include adults.

Suitable staff training had been provided or was in the process of being arranged to support staff in responding appropriately to actual or suspected abuse.

Overall, we found that Mr John Darren Broderick was meeting this essential standard.

User experience

We spoke with five people who used the service who told us they felt safe and were well cared for by the dentist and practice staff.

They were aware that there was a complaints procedure and would feel happy raising any concerns if needed.

Other evidence

The practice provided treatment to children and vulnerable adults.

Practice policies and procedures were sampled, and seen to include a complaints, child protection, harassment, Confidentiality, Equality, Diversity and Human Rights and Disability Discrimination procedures. The complaints procedure and protocol did not include addresses of whom to contact should a complainant be unhappy with the way their concerns had been dealt with. The record of complaints did not include a log to confirm action taken to improve the service.

Records confirmed that staff had undertaken child protection training. There was no evidence that staff had training on adult protection of that they had Mental Capacity Act (MCA) training. There was no policy or procedure in place for safeguarding vulnerable adults or in relation to the MCA. Mr Broderick confirmed that this was to be addressed.

A review of records and discussion with staff confirmed that all staff working in the practice had an enhanced Criminal Records Bureau (CRB) check in place.