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Archived: Sherwood Dental Practice

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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

Our discussions with the provider demonstrated that the views of the people about the quality of the service were important. People who used the service were asked for their views about their care and treatment. A suggestions box was available in the waiting area and a patient survey had been completed in 2012. The results and comments from the survey were positive. The provider told us that it had identified that some people had found it difficult to contact the practice by telephone due to waiting for calls to be answered. We were told that as a result of people’s comments improvements had been made by the recruitment of additional reception staff.

We found that the practice had completed several audits to help identify where improvements could be made. Audits had included infection control, record keeping and radiographic films. The provider was trying to improve the service on an ongoing basis. For example they had completed a new format to obtain people’ medical histories and an update form to make sure people’s medical histories were up to date.

We looked at the processes for dealing with complaints. Information on how to make a complaint was displayed. A record of any complaints received was available to show they had been investigated and responded to. Where appropriate, the practice had offered to meet with people to help resolve their concerns. Records were also available to show where action had been taken to help reduce the risk of similar complaints in the future. People told us they would feel confident to raise a complaint with the practice. One person told us, ''I honestly think a complaint would be out of the norm, but they are very approachable and I would raise something if I needed to.''

Each treatment room had its own log of incidents that had occurred. We were told that as the practice was quite large this helped to ensure that all incidents were logged in a timely manner and action taken. We sampled some of the incident records and these showed that where appropriate action to reduce further occurrences had been taken. The provider may find it useful to note that a central log of incidents may help in identifying any patterns and trends. Staff told us that they were made aware of complaints and incidents and that these were discussed in staff meetings to help improve the service to people.

We looked at maintenance and service histories for some of the equipment used in the practice. These were kept up to date and provided assurance that equipment in use was well maintained.