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Archived: Sherwood Dental Practice

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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 13 March 2013
Inspection Report published 13 March 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 February 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

All of the six people we spoke with were complimentary about all the staff who worked at the practice. They told us staff were friendly, welcoming and professional. Comments we received included, ‘’Really professional’’ and ‘’Very friendly people.’’

Staff spoken with told us that they were very happy working at the practice and that they received training. They told us the provider and practice manager were very supportive. Staff told us, and we saw some records and certificates that confirmed that staff had attended training including, first aid, child protection, decontamination and infection control. This meant staff knowledge and skills were being updated on a regular basis so that they remained competent in their roles. One member of staff old us, ‘’They encourage you to develop, really push you to further yourself.’’

Dentists and nurses working at the practice were registered with the General Dental Council (GDC). The GDC registers all dental care professionals to make sure they are properly qualified and competent to work in the UK. Staff are required to work in accordance with their professional codes of conduct. We looked at three staff files and saw evidence that this was the case. However, the provider may find it useful to note that for one dentist their certificate of registration was two months out of date. A new certificate was obtained during our visit to evidence the dentist was still registered.

The dental nurses maintained a portfolio of their training and learning to maintain registration with the General Dental Council. We were told that as part of this, a training day had been scheduled in for March.

Staff told us they had practice meetings every week when they discussed issues regarding the practice and identified training areas to be considered for further development. This means that they can discuss any ideas or concerns as a team and identify what was working well at the practice for people using the service, and areas that needed to be changed.

Staff had annual appraisals and there were records to evidence this. We were told that other one to one meetings did take place but that this was on a more informal basis. The provider may wish to note that there should be arrangements in place for staff to regularly meet with their line manager on an individual basis. This will ensure staff have the opportunity to talk through any issues about their role or the people they provide a service to. Records should be kept of any meetings for the purposes of monitoring and reviewing staff support.