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Inspection report

Date of Inspection: 17 February 2014
Date of Publication: 18 March 2014
Inspection Report published 18 March 2014 PDF | 86.92 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 17 February 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

Patients' views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

Patients expressed their views and were involved in making decisions about their care and treatment.

We spoke with four patients. They told us staff treated them with dignity and respect. One patient said, “The way the dentist greets you is very welcoming.” Another patient said staff were, “Very friendly”. Another patient said staff were all, “Really friendly, very helpful.” They also told us staff respected their confidentiality.

Patients told us they were happy with the information they had received about their care and treatment. They told us they were asked for their views and involved in decisions. One patient told us they were asked for their views, “Every single time.”

Patients told us the dentist clearly explained what they were doing and planning to do and explained the risks and benefits of treatment. One patient said, “He’s brilliant at explaining stuff.” Another patient said, “I think he’s absolutely brilliant actually.”

Patients also told us they gave their consent to the treatments and charges and signed forms to record their agreement.

We observed two consultations in the treatment room with the permission of the two young patients and their parent. We saw that staff treated the patients and parent with respect. We saw that the dentist clearly explained to them what they were doing and planning to do. We also saw they asked the patients and family member questions, which meant they involved them in discussions and decisions about the care and treatment.

We saw that the staff member working on reception was also welcoming and treated patients with respect.

A staff member told us that some staff could speak several languages. The practice also had access to a service that provided interpreters.This meant a service was available to help patients in the event that they could not understand English.

A dental nurse told us how they treated patients with dignity and respect and respected their privacy. They also told us consent to treatment was always obtained.

The dentist, who was also the provider, told us that patients were provided with information about their treatment options and gave their consent to treatment. They showed us the computerised records for three patients. We saw that information was recorded about treatment options and consent. We also saw two NHS treatment plan forms that showed that patients had been provided with information about the treatment and costs and had given written consent. We also saw a copy of an agreement for a patient who had received some private treatment. We saw that the document clearly provided information about the treatment and charges and the patient had signed the form to record their agreement. This meant processes were in place for involving patients in decisions about their care and treatment and for obtaining their consent.