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Inspection report

Date of Inspection: 7 November 2012
Date of Publication: 4 January 2013
Inspection Report published 4 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 November 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and talked with stakeholders.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People told us that they had regularly been asked to update their health information form and that prior to any treatment this had been thoroughly explained to them and their consent obtained. We observed people being asked by reception staff if there were any changes to their health. The lead nurse also told us, "The dentist will also always ask if there are any changes to medication or medical history. It's a wellbeing check as well.” We noted that people's personal and medical history was updated at each visit.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We reviewed three people’s records and found evidence of information in respect of people's examination, risk assessments, treatment planning, preventative dental care and advice.

We observed one of the dental nurses reassure a person who was a little anxious. She explained that the dentist would only be a few more minutes before seeing them. This was done in a sensitive and calming manner.

One patient said, “I have received treatment from two of the dentists, they were both very skilful, professional and whilst receiving treatment making me feel at ease.”

There were arrangements in place to deal with foreseeable emergencies. The practice had a first aid kit, an emergency drugs kit, for example medication for anybody having an anaphylactic shock, an allergic reaction and eye wash. Oxygen was also available. Two members of staff were fully trained to take the lead in first aid. Staff were also trained in cardiopulmonary resuscitation (CPR).