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Archived: Elmet Dental Care

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Inspection report

Date of Inspection: 12 March 2013
Date of Publication: 5 April 2013
Inspection Report published 5 April 2013 PDF | 81.2 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People we spoke with told us they trusted the judgements and skill of the dental staff. One said “I definitely trust my dentist. I feel very comfortable with him.” Another person told us “A lot of staff have been here a long time. I find them all very nice and efficient.” And another person commented “The staff are really good with children.”

We saw staff received appropriate professional development. We spoke with three members of staff who told us they were supported to attend training to ensure their practice and knowledge was up to date. We saw evidence of training undertaken by one person in the past year and several staff members told us of the training in infection control practices, which had been arranged for later that week.

Staff told us the providers were approachable, friendly and available for them. They thought all the staff worked well as a team. One person said they had worked at several other dental practices but this was ‘the nicest place I’ve worked’.

We noted monthly staff meetings were held and the work was planned so that all staff could attend. We saw these meetings had agendas and we looked at the minutes from the last three meetings. We saw these were detailed and recorded discussions held about practice issues as well as staff training and development needs.

Whilst we were told there were no one-to-one supervision meetings with the provider, a staff member added that the providers were very approachable and available so she would feel quite comfortable speaking with them on her own, if needed.

The providers also told us that they do not currently carry out annual appraisals, though knew this was an area they needed to develop. Whilst staff spoken with told us they were satisfied with the current support systems in place the provider may find it useful to find out whether all the staff working there are happy with the present arrangement. They could then determine whether or not any changes were needed to the way they supported the staff who worked there.