12 March 2013
During a routine inspection
People told us that they were always consulted about the options available to them and given information to help them make decisions about their treatments.
People told us they were very satisfied with the care and support they received at the service. They said all the staff were friendly, helpful and courteous. Their comments included 'The dentist is very thorough. I never feel rushed.' And 'I've been coming here years. All the staff are friendly and welcoming.' And a third said 'My dentist is very good at explaining what he's doing, as he goes along. I definitely trust him.'
People told us the service was always kept clean and we found there were good systems in place to minimise the risk of the spread of infection.
People told us the staff at the service were competent and skilled. One person commented 'They definitely seem to know what they're doing.' Staff spoken with felt well supported and thought all the staff worked well as a team.
People told us they knew how to complain, though had never had need to. The service had a robust complaints procedure and welcomed the views of people who used the service. This showed people were able to influence how the service was being run.