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Inspection report

Date of Inspection: 12 March 2013
Date of Publication: 5 April 2013
Inspection Report published 5 April 2013 PDF | 81.2 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 March 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People we spoke with provided only positive comments about the service and the care they had received. Comments included “This dentist Is very good; gentle and thorough.” Another told us “You never feel rushed. You get plenty of opportunities to sit up and have a breather during your treatment.” A third said “They help you to feel relaxed. We have a bit of a laugh.”

We observed that staff were friendly and polite towards people. Many people were called by their first name and people were relaxed when talking with us afterwards, about their experience. We also observed there were leaflets about dental care and other lifestyle choice information, like smoking cessation clinics available in the waiting room. These provided people with information so they can make decisions about their own health and well-being.

We spoke with three staff members. They emphasised the importance of treating people as individuals and ensuring people understood their treatment plan. One told us it was important to ensure people were at ease before starting the treatment as most people, in their view, were anxious when they visited the dentist.

They told us that people’s current health status was checked before any treatment was given, and all the people confirmed that this happened at each visit. This meant the dentists were routinely carrying out an assessment of the person’s general health before providing any dental care.

We looked at the care records for four people and saw that records detailed the treatment provided at each visit. We noted that on some occasions the dentists had discussed different treatment options. The dentists told us they had information leaflets about specific treatments, which were given to people to read, when appropriate. These helped to make sure people understood and were included in decisions made about the proposed plan of care.

We noted there were arrangements in place to deal with unforeseeable emergencies. All the staff had training in 'managing emergencies' each year from an approved trainer, so that their skills and knowledge in this area were regularly updated. We found staff were familiar with the emergency equipment and checks were regularly carried out to ensure the equipment was fit for purpose.