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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 20 June 2019

About the service:

Patina's Homecare Services is a domiciliary care service. They provide personal care and support to people living in their own homes. At the time of our inspection 26 people were using the service and it employed 15 care staff.

People’s experience of using this service:

Quality systems and processes had been improved and had helped drive improvement in the service. We have recommended that the service continue to develop and strengthen its governance structure and systems. Positive comments were received regarding the management of the service.

People were supported by regular staff who ensured people received their care at the

correct times.

Risks to people were assessed, managed and responded to. People received their medicines as required.

Staff received training and support to meet people’s needs.

People's dietary needs were met, and staff supported people to access healthcare services where required.

Staff ensured they sought consent from people when providing them with support.

Staff were kind, caring, and respectful. They valued people’s independence and supported this where possible.

People were involved and listened to regarding their care needs. Staff ensured people’s personal preferences and needs were met. These were documented clearly in people’s care plans.

We have recommended that the service review and prepare for how they will meet the needs of people at the end of their life.

Rating at last inspection:

At the last inspection the service was rated as ‘Requires Improvement’. (Report published 22 May 2018).

Why we inspected:

We inspected this service in line with our inspection schedule for services currently rated as requires improvement.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any information is received that we need to follow up, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 20 June 2019

The service was Safe

Details are in our Safe findings below.

Effective

Good

Updated 20 June 2019

The service was Effective

Details are in our Effective findings below.

Caring

Good

Updated 20 June 2019

The service was Caring

Details are in our Caring findings below.

Responsive

Good

Updated 20 June 2019

The service was Responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 20 June 2019

The service was Well-led

Details are in our Well-Led findings below.