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Bigby Street Dental Practice

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Inspection report

Date of Inspection: 16 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF


Inspection carried out on 16 August 2013

During a routine inspection

The Bigby Street Dental Practice obtained informed patient consent prior to treatment. Patients said the dentist explained treatment options to them. Clinical assessment of patients informed the planning of their dental care and treatment.

Patients we spoke with told us they were content with their treatment. Comments included, �I see the same dentist all the time; the treatment was definitely satisfactory, and they�ve made another appointment to keep an eye on it,� and �It�s nice and they are all friendly; it�s not been too painful; I see the same dentist.�

Patients commented favourably about cleanliness: �It is really clean,� �I had glasses and an apron to wear and the dentist wore protective equipment,� and �The whole place was washed down between each patient treatment. They used clean instruments and they wore a mask and gloves.�

Patients spoke positively about the staff that worked with them. Patient comments included, �Staff are friendly and very nice to talk to; they always make time for you,� and �The staff were very nice; the dentists are quite informative.� A relative told us, �The staff are really nice and I�ve never had a problem with them.�

Arrangements were in place for auditing the quality of the service. Questionnaires of patients were used although we found patients we spoke with had not completed these. The provider had made arrangements to monitor and improve practice. Procedures for people to make complaints were in place.