30 July 2012
During a routine inspection
People said they were fully involved in decisions about their treatments and the dentist was very good at explaining the treatment they received. People told us the dentists gave them information about the treatment options and the costs were explained. They told us they felt comfortable to ask questions about the treatments available if they wished to do so. All three people we spoke with also told us that their confidentiality and dignity was always maintained and respected.
People we spoke with told us they were happy with the care they received and no concerns were expressed about the treatment provided at the practice.
They told us that the practice was always clean, tidy and they had no concerns with the hygiene.
People said if they had any concerns or complaints they would discuss them with members of staff, the practice manager or the dentist and they were confident of using the complaints system if they needed to.