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Inspection report

Date of Inspection: 26 June 2012
Date of Publication: 24 July 2012
Inspection Report published 24 July 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider was meeting this standard.

User experience

People we spoke with told us that they felt safe within the service. When speaking with people by telephone following our inspection they told us that they had no concerns about their safety or wellbeing during treatment.

One person we spoke with told us “I have never had cause for concern during treatment.”

Other evidence

During our inspection we viewed the service’s policy on the safeguarding of both vulnerable adults and children. The policy was clearly laid out, gave clear guidance and had been signed by all staff.

As an addition to the policy the relevant file contained information around reporting any suspicion of abuse to the relevant authority. A flow chart was provided to aid staff in following the correct reporting procedure and there was a considerable amount of literature within the file to aid identification of abuse or possible abuse. This included documents provided by the National Society for the Prevention of Cruelty to Children (NSPCC) as well as local authority guidance.

The telephone numbers of relevant authorities were recorded within the policy and were available to staff.

Staff had all received training in the subject and we were told that the service’s safeguarding lead was to undergo further training the following month which would then be passed on to all staff.

We found that people who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

In addition to documentation around safeguarding of vulnerable adults and children we were also told that the service had a chaperoning policy in place whereby children or vulnerable people ??? receiving treatment would be accompanied by a parent or appropriate adult chaperone.

The service maintains a policy in relation to the Deprivation of Liberty (DoLs) and restraint and this was examined during our inspection. It gave clear guidance to staff around the legislation with regard to DoLs.

This policy had been signed by all staff as having been read and understood. From looking at staff records we found that staff had received training in this subject. As a result, we found that people who use the service were protected against the risk of unlawful or excessive control or restraint because the provider had made suitable arrangements.