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A W Kaczmarski Dental Surgery

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Inspection report

Date of Inspection: 24 April 2013
Date of Publication: 24 May 2013
Inspection Report published 24 May 2013 PDF | 77.03 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People experienced treatment that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed treatment was planned and delivered in line with their individual care plan. People using the service said they had enough time and information to make informed decisions about their treatment.

Treatment plans contained information about the diagnosis and proposed treatment and people signed to say they agreed to this. Where people had complex or specialist treatment, treatment plans were more detailed and included referrals to appropriate specialists.

People told us they never had problems making appointments. One person said "it’s never been a problem getting appointments.” Another person said “I needed an emergency appointment and I was seen the same day.”

People told us they completed a medical history form prior to consultation or treatment and they told us this was updated at each visit. We saw samples of regularly updated medical histories and signed consent forms in the records we looked at.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. The principal dentist told us the practice had service and maintenance contracts with the manufacturers of cleaning and decontamination equipment, dental chairs and equipment and the oxygen and emergency equipment. This meant that all equipment used in the practice was appropriately maintained.