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Mediline Supported Living Greater Manchester Good

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Inspection report

Date of Inspection: 20 August 2013
Date of Publication: 19 September 2013
Inspection Report published 19 September 2013 PDF

Overview

Inspection carried out on 20 August 2013

During a routine inspection

The people who used the service said they were happy with the support they received. People described the staff as �great� and �friendly�. One person told us, �The staff are good, we go out to lots of places.� Another person told us, �The staff take me out every day� and �I can speak to the staff about anything, they are lovely.�

Relatives of the people who used the service said they were very happy with the care provided. One person said, �The staff are very kind and professional, they are very good staff, and very patient.� Another relative told us, �The staff are very good indeed. My relative receives care from a small team of staff and there is very little change. My relative does not like change so this situation is very good.�

Staff were trained on how to safeguard people from abuse and harm when they were first employed and this was part of the on-going training programme.

The people who used the service appeared comfortable in the company of staff. They described the staff as �lovely� and �really good�. One person said, �The staff are great, you can have a laugh with them.� Another person told us, �The staff are always nice.�

Relatives of the people who used the service had no concerns to raise about their relative�s safety and welfare.

Quality assurance systems had been developed to regularly assess and monitor the quality of the service provided. The systems were focused on the needs of the people who used the service. These quality assurance systems ensured the people who used the service benefited from safe quality care and treatment that was based on effective management.

One of the relatives we spoke with said the service was flexible and took account of their changing circumstances which they said was very useful.