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Inspection report

Date of Inspection: 18 February 2013
Date of Publication: 11 May 2013
Inspection Report published 11 May 2013 PDF

Overview

Inspection carried out on 18 February 2013

During a routine inspection

On the day of our visit we spoke with four patients all of whom were very complimentary about the practice. One patient said "They always explain what they want to do very well" and another said "The staff are really helpful". All four patients said they felt that they were treated with respect and dignity. They told us that they were informed about the choices, alternatives and possible outcomes of their treatment. We were told that the staff were friendly, which we observed to be the case, and that they treated people with courtesy. One patient we spoke to said "It would be nice to have the answer phone on at weekends". The practice manager informed us that the answerphone is on and but she would look into it straight away. This demonstrated the practice responded to any adverse comments in a positive way.

We noted that a suggestion box was present in the waiting room and that a patient satisfaction survey was ongoing. We saw the analysis from this survey and found that the results were very positive towards both the practice and the staff.

We found the practice was friendly, welcoming and informative and the patient we interviewed felt the same.

The patients we spoke with told us they felt the practice was clean and comfortable.