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Inspection report

Date of Inspection: 11 December 2012
Date of Publication: 10 January 2013
Inspection Report published 10 January 2013 PDF


Inspection carried out on 11 December 2012

During an inspection looking at part of the service

We reviewed all the information we hold about this provider, carried out a visit on 11 December 2012, talked with people who used services, talked with staff and looked at records of people who used services. We also received positive comments about the service from other health care and social care professionals.

People told us that the staff that visit them were usually good timekeepers, that it was usually the same carers, and they were positive about the carers themselves saying that they had no complaint about them as individuals or the care provided. They said that they had confidence in the agency, and without exception, all the comments received were positive. Comments included: �We have always been welcome to voice our opinion�; �Social services should be very happy to have a provider of this calibre in Cornwall�; and, �truly excellent care we receive�.

We found the care provided met people's expectations and needs. The agency's records did not always reflect the care provided, and they did not demonstrate the assessments and efforts made to minimise risk to staff and others.