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Archived: PRC Outreach Services

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Inspection report

Date of Inspection: 6 August 2012
Date of Publication: 28 August 2012
Inspection Report published 28 August 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider was not compliant with this standard. The provider did not have an effective system to regularly assess and monitor the quality of service that people received.

User experience

We spoke with people who use the service to seek their views of the service. Comments received were all positive. We did not hear a concern expressed from anyone we spoke with. People told us that the communication with the agency was good, and that they would feel comfortable about making suggestions or stating any concerns.

Other evidence

Systems that were in place to measure and improve service quality were not satisfactory, and did not provide assurance that the service complied with the regulations.

We saw that the agency had a current insurance policy.

The agency did not ensure the safety of its care workers and clients by monitoring the maintenance of equipment used.

Quality assurance monitoring questionnaires were used in February 2012. The results had yet to be collated and shared with the staff and everyone using the service.

We did not see a complaints record, which showed when comments had been received from people using the service, and how the agency responded or how improvements were made.

Training needs were not monitored, and staff were not supervised.