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Archived: PRC Outreach Services

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Inspection report

Date of Inspection: 6 August 2012
Date of Publication: 28 August 2012
Inspection Report published 28 August 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was not compliant with this standard. The provider did not have satisfactory systems in place to ensure staff received appropriate training, and supervision.

User experience

We spoke with people who use the service to seek their views of the service. We did not receive any comments specific to the training provided or staff supervision, but comments about staff were, without exception, positive.

Other evidence

We looked at the training folders of two of the 12 staff employed. Information was provided to staff regarding their role and the policies and procedures of the agency.

We saw that certificates were held on file to evidence training completed, though the manager said that this was not consistently done. It was not possible to ascertain the training undertaken by any individual member of staff without looking through each individual file. There was no system in use for monitoring training and identifying training needs.

The staff we spoke to said that they had completed training since starting work at the agency, and all said they had had induction training. An induction is an essential process that all staff should undertake when joining an organisation. An induction welcomes new staff to the ethos of an organisation. It ensures that staff feel confident and equipped with the necessary information about the organisation, and enables staff to have a clear understanding of policy and procedures. We saw that the home had a system in place for the induction of new staff. The manager told us that the induction incorporated the Common Induction Standards (CIS). The CIS is a national tool used to enable care workers to demonstrate high quality care in a health and social care setting. Staff comments included: “it is a great place to work” and “I absolutely love it here”.

Supervision is a vital tool used between an employer and an employee to capture working practices. It is an opportunity to discuss ongoing training and development. The manager confirmed that staff supervision was not used, and only one supervision record was seen on a staff personnel file. One member of staff told us that they had received regular three monthly supervision, but two others said they had not had any supervision.