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Archived: PRC Outreach Services

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Inspection report

Date of Inspection: 6 August 2012
Date of Publication: 28 August 2012
Inspection Report published 28 August 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was compliant with this standard. The provider ensured that people who used the service were safeguarded from abuse.

User experience

We spoke with people who used the service to seek their views. People were, without exception, complimentary of the staff, and they said that they had confidence in them and the agency. People said they were confident that the staff, and the agency as a whole, would respond appropriately to any concerns.

Other evidence

We discussed safeguarding with the registered manager, including the multi-agency procedures in place in Cornwall. These multi-agency procedures ensure that people are safeguarded and that all suspected safeguarding issues must be reported to the Department of Adult Care services prior to any investigation taking place internally.

Staff confirmed that training provision was ongoing. One staff member told us they had completed safeguarding training with a previous employer and thought they would be doing this again soon. One staff member said they had started the in-house safeguarding training, and another said that they had not long completed this training. The manager confirmed that safeguarding training, mental capacity act training, deprivation of liberty training, and equality and diversity training was available to staff. The provider might like to note that we did not ascertain how many staff had had safeguarding training as this information was not readily available without examining each staff file. The manager confirmed that the staff training records were not monitored to identify gaps in training and to ensure training needs were met.

The three staff we spoke with were confident they would report any perceived abuse to the agency, but the provider might like to note that not all were clear about what would then happen or the role of other agencies, such as Social Services. One of the three staff we contacted was confident about who to contact. There was a relevant safeguarding policy and procedure available to staff.

We were told that staff used laminated photo badges with expiry dates so that people could be confident of the care workers’ identity.

The provider might like to note that a record of complaints received, that showed people were able to, and did, express any concerns or complaints was not available.

The agency did not manage anyone’s income or benefits.