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Archived: Bore Street Dental Practice

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 11 June 2013
Date of Publication: 18 July 2013
Inspection Report published 18 July 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 June 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with one member of staff who was in the process of going through their induction at the time of the inspection. They told us they were watching (shadowing) an experienced member of staff so that they could understand how the practice ran and what the expectations were. They told us they were being supported by the practice to undertake a dental nurse qualification and were starting college the following week. They said: "I really enjoy working here. Everyone is very nice – they all made me welcome and are really supportive”. This meant that staff were supported to acquire further skills and qualifications that were relevant to the work they carried out.

We checked training records and found that staff had undertaken a range of training including: emergency first aid, resuscitation, infection control, safeguarding and the Mental Capacity Act.

The practice manager confirmed that formal practice meetings for clinical staff took place every two months. They confirmed these sessions supported the registration requirements for the clinical staff. We saw a record of these meetings and found that they covered a variety of topics including the key changes to the HTM 01-05 which was led by one of the dentists. This meant staff had received appropriate professional development to enable them to meet people's needs.

Records showed that staff received an annual appraisal of their work performance. These were seen as completed and signed by the staff member.

The practice manager told us that they had other staff meetings every two months in the practice but these were not recorded. The provider may wish to note that a support structure for supervision which includes one to one or group meetings should be recorded to demonstrate staff contributions to service improvements.