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Thorpe House Dental Practice

All reports

Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 13 July 2013
Inspection Report published 13 July 2013 PDF

Overview

Inspection carried out on 6 June 2013

During a routine inspection

We found that people were treated with respect and were involved in making decisions about their care and treatment.

People expressed satisfaction with the standard of service they received. In response to a recent internal survey people had written; �I am always happy with your dentists� and �My experience was as good as it could have been under the circumstances�.

We found that the service took account of people�s health before recommending treatment. One person who completed a questionnaire during our inspection wrote �They are very good at asking about your health and any medication you�re on. I suppose this affects the treatment�.

In response to the above survey one person wrote, �I was given a very good explanation of the problem. The dentists have good skills and lovely manners�.

We saw that people were treated in a clean well maintained environment. Staff had been trained in safeguarding people from abuse and the provider had introduced procedures to minimise risk and promote the reporting of any concerns about abuse.

We found that only one complaint had been recorded in the service in the previous 18 months and that it had been dealt with in accordance with the practice procedure. We found that an effective complaints procedure was in place.