You are here

Acorn Implant & Dental Practice Limited - Swanshurst Lane

All reports

Inspection report

Date of Inspection: 12 March 2013
Date of Publication: 17 April 2013
Inspection Report published 17 April 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 12 March 2013, observed how people were being cared for, talked with people who use the service and talked with staff. We reviewed information we asked the provider to send to us.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

We spoke with ten people who used the service. All the people we spoke with were satisfied with the service they had received there. Everyone we spoke with said they would recommend the dental practice to others and some told us that they had. Comments we received from people included: “I’m absolutely delighted with the practice” and “They are really good.”

People who used the service were asked for their views about their care and treatment. We saw that there was a comment box in the waiting area and patient satisfaction surveys for people to provide feedback about the service. These provided information to the provider of any areas for improvement. We looked at patient satisfaction questionnaires that had been undertaken in June and December 2012. We saw that the feedback obtained had been positive. This provided assurance that people were happy with the service they received at the practice.

We looked at the processes for dealing with complaints. Information on how to make a complaint was available in the waiting room and practice information leaflet. We saw that there had been one complaints recorded during the last year. This had been an informal complaint that had been responded to with a ‘gestures of goodwill’. This demonstrated that complaints were appropriately being addressed.

There was a formal process for reporting incidents at the practice. We saw that there had been three incidents recorded in the last year which had resulted in staff injuries. The provider may find it useful to note that in two cases the incident form had not been fully completed. This meant it was not always clear what action had been taken to help minimise the risk of reoccurrence.

We saw evidence of audits carried out throughout the year. These included infection prevention audit and a clinical hygiene prescription audit (focussing on the information made available to the hygienist). Staff advised us of some of the actions that had been taken in response to these audits. We also saw evidence of audit findings being discussed in staff meetings. This demonstrated a commitment towards improvement and delivering service quality to people.

We looked at maintenance and service histories for some of the equipment used in the practice. These were kept up to date and provided assurance that equipment in use was well maintained.