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Acorn Implant & Dental Practice Limited - Swanshurst Lane

All reports

Inspection report

Date of Inspection: 12 March 2013
Date of Publication: 17 April 2013
Inspection Report published 17 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 12 March 2013, observed how people were being cared for, talked with people who use the service and talked with staff. We reviewed information we asked the provider to send to us.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with ten people who used the service. They were all complimentary about the care they received at the dental practice and found the staff polite and friendly. Several people mentioned in particular the pleasant attitude and helpfulness of the receptionist. One person told us, “The staff are lovely, really friendly, really polite.”

People who used the service understood the care and treatment choices available to them. We saw from people’s dental records that there had been discussions about people’s treatment needs and the treatment options if available. People’s preferences had also been recorded. People confirmed they had been given the opportunity to discuss their dental treatment. They told us that they had received information on the costs and the risks and benefits of proposed treatments in a way they could understand. This ensured people could make informed decisions about the treatment they received.

People told us that they had no problems getting an appointment with the dentist and that when they arrived they didn’t usually have to wait long. We saw that information about opening times and a contact number for when the practice was closed displayed outside and in an information leaflet available at reception. People described the practice as ‘very accommodating’ when it came to making appointments. One person told us, “They know I work and they work round this.” Another person told us, “When I had an emergency they squeezed me in.” This meant people were getting dental care when they needed it and was convenient for them.

As we looked around the premises we saw that provision had been made to make the dental practice more accessible to people with mobility difficulties. A mobile ramp was available for people who needed help with the step into the premises. Two of the treatment rooms were also located on the ground floor. We spoke with one person who used a wheelchair about access into the building, they explained, “It could be a problem if it wasn’t for the staff, they get the ramp and someone holds the door…They are very accommodating.” This meant people could obtain dental treatment needed because they were supported to access the service.

We asked staff how they supported people who did not have English as their first language. Although this was not advertised staff advised us that between them a range of different languages were spoken. This meant some people who did not speak much English could be supported so that they could understand their dental care needs.

The people we spoke with told us that discussions with the dentist were always held privately in the treatment rooms. This helped maintain people’s confidentiality when discussing their dental health.