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Collins House Dental Surgery - Hereford

All reports

Inspection report

Date of Inspection: 1 September 2011
Date of Publication: 5 October 2011
Inspection Report published 5 October 2011 PDF


Inspection carried out on 1 September 2011

During a routine inspection

As part of our review we spoke with five people who were at the practice for treatment when we visited and spoke with six others by phone. Some of these people also told us about the opinions of other people in their family and how their children were treated at the practice. We spoke with the senior partner in some detail and had conversations with the other three dentists, four of the nurses, two receptionists and the practice manager.

We were able to see other information about checks on the practice in the form of the most recent Denplan Excel report and an infection prevention and control report following an audit by the Lead Nurse for Infection Prevention and Control at NHS Herefordshire.

All of the information we obtained from our contact with people who attend Collins House was positive. People spoke highly of all of the staff and told us that they trust their dentist and feel safe. People used words like �brilliant� and �amazing� and told us stories of how the practice had helped them overcome their fear of dentists or supported them through extended periods of treatment. One person summarised the views of many when they told us �Overall I can only highly praise Mark and his team; the premises are lovely, the reception staff friendly �� and the care I receive is excellent.�

People felt involved in making decisions about the dental care they receive and were given the information they needed about this and the costs involved.

There were arrangements in place to deal with emergency situations including annual training for all staff in first aid, resuscitation and the use of a defibrillator.

Everyone working at the practice had an enhanced level criminal records bureau check. All of the dentists and nurses were qualified and registered with the General Dental Council and expected to work to their professional codes of practice. A trainee dental nurse was nearing the end of her training and due to take her final exams.

Safeguarding information was available and included the arrangements for child protection but this needed to be developed to include adult safeguarding. The senior partner acted on this immediately. We have been told that as a result of his discussions with local safeguarding managers, work is in now hand to make adult safeguarding and Mental Capacity Act information and training available to all dental professionals in the county.

We found that the arrangements for the management of the practice took account of national guidance about safety in important areas such as the control of infection and the decontamination of instruments, and the management of mercury. The practice had an open attitude to learning when a problem arises and we saw evidence of changes made in response to complaints and incidents.

We found that the practice had a welcoming atmosphere and this was reflected in what people we spoke with told us. The staff were open and had a positive and enthusiastic approach to their work and felt well supported by their employers.