16 September 2013
During a routine inspection
When we looked at how the people who were using the service were supported to express their views and be involved in making decisions about their care and treatment we found detailed records and on speaking to them they told us they were 'Very happy with the way this was done'. There were detailed treatment plans and patient records which included the options discussed and the reasons for the selection of the treatment delivered.
People were protected from the risk of infection because appropriate guidance had been followed for example a well organised and well managed decontamination room. Staff we spoke with understood how to follow best practice guidance for reducing the risk of cross infection.
People were cared for, or supported by, suitably qualified, skilled and experienced staff who received regular training and support to enable them to deliver their job roles safely and effectively.