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Archived: Moor Dental Care - Ashburton

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Inspection report

Date of Inspection: 25 October 2012
Date of Publication: 27 November 2012
Inspection Report published 27 November 2012 PDF | 87.24 KB

Overview

Inspection carried out on 25 October 2012

During a routine inspection

We spoke with three patients who attended the practice. They told us they thought the service they received was “excellent.” One patient said “I changed dentists and it has proved a great decision. I’m delighted.” Patients appreciated the patience, skills and professionalism of the dental team. Patients told us that all consultations were performed in the privacy of the dental surgery, where confidentiality was maintained.

We were told the dentist and dental nurses were reassuring, especially with anxious patients. Patients said it was easy to get both routine and emergency appointments. Patients also told us that if they needed to cancel an appointment it was easy to reschedule.

The surgery was well maintained, clean and hygienic. Patients told us they were satisfied with the level of cleanliness at the dental practice. The surgery was accessible for patients with disabilities.

Patients were given opportunities to express their opinion of the service they received.

Staff were well qualified and systems were in place to ensure staff kept their knowledge up to date. This included safeguarding and child protection. Staff only work at the practice when they have gone through pre employment checks and a recruitment process. However this process is not as robust as it could be.