• Dentist
  • Dentist

JR Dental Practice

3 Tubs Hill Parade, London Road, Sevenoaks, Kent, TN13 1DH (01732) 461616

Provided and run by:
Mr. Jayesh Ruparelia

All Inspections

29 November 2023

During a routine inspection

We carried out this announced comprehensive inspection on 29 November 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

J.R Dental Practice is in Sevenoaks, Kent and provides NHS and private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 2 dentists, a dental nurse, 2 dental hygienists, The practice has 2 treatment rooms.

During the inspection we spoke with a dentist, the dental nurse and a dental hygienist. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

  • Monday, Tuesday, Thursday and Friday 9am to 5pm
  • Wednesday – closed
  • One Saturday per month 9am to 12.15pm

3 June 2013

During a routine inspection

As part of our inspection we spoke with three patients about the support and treatment they received. They told us that they were happy with the service. One patient said "I'm always happy with the work they do, my dentist explains things well and is very gentle". Another patient said "It's very easy to get an appointment" and "I have come here for a number of years and never had any concerns".

We looked at the records for six patients. We found these included treatment plans, medical histories, visit dates and the treatments patients had received.

We spoke with two members of staff who said they had received training for safeguarding vulnerable adults and children. They told us that they felt confident with reporting any concerns they had so that the appropriate action would be taken.

We saw that the service had the appropriate policies in place to manage infection control effectively and that good infection control procedures were followed.