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Archived: Temple Practice

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All reports

Inspection report

Date of Inspection: 10 April 2013
Date of Publication: 3 May 2013
Inspection Report published 3 May 2013 PDF

Overview

Inspection carried out on 10 April 2013

During a routine inspection

We observed staff treating people with respect, being polite and courteous. There was a supportive atmosphere between staff and the people who used the service. One person told us, �They always discuss and embrace what you are asking them to do.� Another person told us, �I always feel involved.�

People experienced care, treatment and support that met their needs and protected their rights. We spoke with five people and they all told us they were more than happy with the care and treatment they received. One person told us, �I feel it is good care, the dentist is aware of my nervousness and he is considerate.� Another person told us, �Care is good and professional.�

People were treated in a clean, hygienic environment. The people we spoke with told us that they had no concerns with the hygiene. One person told us, �My first impression of hygiene is fine.� Another person said, �Hygiene is good.�

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work.

There were quality monitoring programmes in place, which included people giving feedback about their care and support. This provided a good overview of the quality of the service�s provided.

We found that people were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained and stored. One person told us, �I have no concerns about my records.�