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Inspection report

Date of Inspection: 12 September 2013
Date of Publication: 18 October 2013
Inspection Report published 18 October 2013 PDF

Overview

Inspection carried out on 12 September 2013

During a routine inspection

The provider delivered care that met people's individual needs. One person we spoke with explained, "[The dentist] noticed that I've lost a bit of weight. He is very knowledgeable. He's going to send me some things about things that will reduce blood pressure. He cares about people."

We saw that people were treated in a clean and tidy environment. All of the people that we spoke with told us that they found the surgery clean. There were adequate procedures in place to prevent the spread of infection.

There were suitable control measures in place to reduce the risk of injury to people in the building. Steps were taken by the provider to ensure that people were protected against the risks of unsafe or unsuitable premises.

Staff that we spoke with said that they felt supported by the service. One member of staff told us that they wanted to complete a first aid course and that this was in the process of being booked. This demonstrated that staff were enabled to undertake additional training to support their role.

People who visited the service were asked to complete a feedback questionnaire. We saw that the feedback was collated and follow up actions that were undertaken. The provider had regard to the complaints and comments made by people who used the service.