• Dentist
  • Dentist

Broadwalk Dental Centre

5 East Walk, Harlow, Essex, CM20 1JH (01279) 703703

Provided and run by:
Mr. Manish Vyas

All Inspections

6 September 2022

During a routine inspection

We carried out this announced comprehensive inspection on 6 September 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic was visibly clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk to patients and staff.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved and supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The dental clinic had information governance arrangements.

Background

Broadwalk Dental Centre is in Harlow, Essex and provides NHS and private dental care and treatment for adults and children.

Car parking spaces, including dedicated parking for disabled people, are available in pay and display car parks near the practice. The practice has made reasonable adjustments to support patients with additional needs.

The dental team includes one dentist, one dental nurse and one receptionist. The practice has one treatment room.

During the inspection we spoke with one dentist, one dental nurse and one receptionist . We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Wednesday from 9.30am to 4pm.

Thursday from 1pm to 7pm.

12 September 2013

During a routine inspection

The provider delivered care that met people's individual needs. One person we spoke with explained, "[The dentist] noticed that I've lost a bit of weight. He is very knowledgeable. He's going to send me some things about things that will reduce blood pressure. He cares about people."

We saw that people were treated in a clean and tidy environment. All of the people that we spoke with told us that they found the surgery clean. There were adequate procedures in place to prevent the spread of infection.

There were suitable control measures in place to reduce the risk of injury to people in the building. Steps were taken by the provider to ensure that people were protected against the risks of unsafe or unsuitable premises.

Staff that we spoke with said that they felt supported by the service. One member of staff told us that they wanted to complete a first aid course and that this was in the process of being booked. This demonstrated that staff were enabled to undertake additional training to support their role.

People who visited the service were asked to complete a feedback questionnaire. We saw that the feedback was collated and follow up actions that were undertaken. The provider had regard to the complaints and comments made by people who used the service.

28 February 2012

During a routine inspection

People we spoke with told us that staff were polite, courteous and treated them well. People said that treatment choices, benefits, risks and costs were explained to them in a way that they understood to help them make informed decisions. One person said 'I did not visit the dentist for years because of bad experiences as a child, but I can honestly say I have never had a bad experience at this practice. I am 100% happy with my care."

People we spoke with told us that they always received the treatment that they expected. Two people told us that they had been patients at the practice for many years. Both people told us that they found the dentists and staff to be welcoming and professional. One person told us "The dentist always takes time to explain everything to me in detail. That is very important to me.' People told us that treatments were "Unrushed' and that dentists and staff always take time to discuss everything.

People told us that they had no concerns about the practice. People told us that the treatment they received was excellent and that staff treated them well.