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Inspection carried out on 16 September 2013

During a routine inspection

Patients told us they were welcomed at the practice. One patient told us; �You are always greeted with a smile�. There were detailed treatment plans and patient records which included that medical history was checked and consent was sought prior to treatment by the dentist.

People were protected from the risk of infection because appropriate guidance had been followed for example a well organised and well managed decontamination room. Staff we spoke with understood how to follow best practice guidance for reducing the risk of cross infection.

People were cared for, or supported by, suitably qualified, skilled and experienced staff who received regular training and support to enable them to deliver their job roles safely and effectively.

The practice had a system in place for checking the health and safety of the environment as well as seeking the views of patients to inform future practice change and development.

Inspection carried out on 17 February 2012

During a routine inspection

People who used the service said that they were provided with good information both about the treatments and the cost of the different treatments.

They said that staff were helpful and nice.

People reported that staff were good at discussing all their treatment options and they felt they had realistic expectations of the procedures they were having.