18 December 2013
During a routine inspection
Treatment plans, maintained by the staff in relation to people who used the service, were clear and fully completed. This, combined with contingency plans for use in the event of an emergency arising, ensured the care and welfare of people who used the service.
People were protected from the risk of abuse as staff had received appropriate training and advice was available to assist them in dealing with actual or suspected abuse.
The service benefited from cleaning schedules and infection control policies which ensured the premises were clean and people using the service were protected from the risk of infection. One person with whom we spoke told us 'I have no worries or complaints about the cleanliness at all'.
The service provider actively sought feedback from people who used the service and acted upon comments made. The service also carried out a series of audits in order to monitor the quality of service provided.