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Glenlyon Dental Healthcare Limited

All reports

Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 25 June 2013
Inspection Report published 25 June 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service people receive.

Reasons for our judgement

At our visit to the practice we found there were effective systems to regularly assess and monitor the quality of service people received. People were asked for their views about the practice's service and facilities through questionnaire surveys, and through talking to staff.

The practice carried out a variety of audits (checks) to ensure people had safe treatment of a high standard. These audits included checks on, patient records, infection control, radiology, the emergency equipment and drugs and staff records. We saw the records of some of these audits and also saw evidence of action when areas for improvement had been highlighted. This showed the audits were effective in helping to maintain a high standard of service and in ensuring improvements.

We were told there had been no complaints for a number of years but the dentist told us how the last complaint had been investigated and resolved. Records of this had been maintained and we were confident that the practice would take seriously and properly investigate people's concerns and/or complaints if they arose.