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Glenlyon Dental Healthcare Limited

All reports

Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 25 June 2013
Inspection Report published 25 June 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people's needs.

Reasons for our judgement

People we spoke with at the practice were confident they were having treatment from skilled and qualified practitioners. In addition to the dentist there was a team of dental hygienists. Through rota planning and reciprocal arrangements with other local dentists the service at Glenlyon was maintained through periods of holidays and sickness.

The records we looked at showed staff had the necessary qualifications and skills to do their work. Practitioners were registered with the General Dental Council (GDC) which was evidence of their qualifications and competence. Staff had individual programmes of continuous personal learning and development (CPD) as required by the GDC. Through CPD staff had annual training updates in such matters as medical emergencies, infection control and radiography, and could also attend other courses to enhance and update their skills, such as in safeguarding.

We also saw there was a suitable induction programme for new members of staff and that staff could work under supervision until they felt confident in their roles. The staff we spoke with told us they felt trained and confident for their work, and that there was good support from the dentist and the practice manager who had worked together for a considerable period of time. This helped to maintain good relationships with patients and good continuity of treatment.

There was a programme of supervision and appraisals to ensure good practice and to identify any shortfalls and training needs.

Staff confirmed there were frequent informal staff meetings that were used to share knowledge and information and also gave an opportunity to undertake some training together, for example discussions about the MCA. This helped to ensure staff were kept up to date in their roles and responsibilities.