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Glenlyon Dental Healthcare Limited

All reports

Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 25 June 2013
Inspection Report published 25 June 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People using the service were protected from abuse because the provider had taken reasonable steps to identify possible abuse and put in place measures to prevent it from happening.

Reasons for our judgement

Patients had no concerns about their safety or any poor practice. They all felt they received a high standard of dental care from skilled and competent practitioners. One person said, "I feel comfortable and safe". Another patient said, "I have every confidence in the dentist".

We saw there were policies and procedures regarding child protection and the protection of vulnerable adults. Both sets of procedures were in accordance with national and local guidance for dental practices and gave staff guidance on what they needed to do if they had concerns. There was also a 'whistle blowing' procedure (reporting poor practice) which told staff how to report any concerns about colleagues. In addition staff had undertaken training on safeguarding.

Staff we spoke with knew what to do if they had any concerns about their patients and/or if they witnessed any kind of poor practice. During the inspection they demonstrated a good knowledge of safeguarding matters which should help ensure the correct action would be taken to protect patients.