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Glenlyon Dental Healthcare Limited

All reports

Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 25 June 2013
Inspection Report published 25 June 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced treatment and support that met their needs.

Reasons for our judgement

We found patients' treatment was planned and delivered safely according to their needs. Glenlyon dental practice offered a range of services to meet these needs. These services included dental treatment from the dentist, and treatments from hygienists.

The (electronic) records we looked at showed all patients had a completed medical history, a full "mouth assessment" and a treatment plan which detailed all the treatment required and/or undertaken. These treatment plans included the fees for every part of the treatment and also some conversations with patients about choices/options and other matters. The treatment plans, the medical history and mouth assessments were updated as required.

Patients told us they were very satisfied with their dental care and treatment. One said, "I have always been very satisfied with everything" and "I always feel comfortable and at ease". Another patient said, "I'm very satisfied with the service; I must be, I've been coming for many years" and "I've never had any complaints".

People confirmed they could see the dentist at short notice and that the appointment system generally enabled them to see him as needed. There was also an appointment reminder system to be used when deemed necessary.

The staff we spoke with also told us there were procedures, and on going (annual) training, to ensure all staff responded correctly and effectively to 'medical emergencies', such as the need for resuscitation. The practice had emergency equipment and emergency drugs available for this purpose. People's medical history identified anyone who may require emergency intervention. This showed there was an efficient and coordinated approach to medical emergencies.

All the staff we spoke with had some knowledge of the underpinning principles of the Mental Capacity Act (MCA) and of what to do if there were concerns about people's ability to understand their treatment options and what was in their best interests. Staff also had written information and guidance for staff to follow to help them seek the right support for people in making decisions about treatments. This should help ensure people's rights and best interests are protected and upheld.